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Being an information technology, or IT, worker is not a job I envy. They are the ones who, right in the middle of a critical meeting, are expected to instantly fix the project that’s no longer working. They have to tolerate the bad tempers of colleagues frustrated at the number of times they’ve had to call the help desk for the same issue. They are also the ones who know there are systems that are more powerful, reliable and faster, but their employer simply will not put up the funds to buy them.
According to a recent survey, employees who have a job reliant on IT support consider IT a major source of job dissatisfaction. Through no fault of their own, they can suddenly find their productivity deteriorating or quality control non-existent. And there’s little they can do about it.
The experience of using IT penetrates almost the entire work field. It has become a crucial part of employees’ overall work experience. When IT is operating as it should, employee self-confidence swells. Their job satisfaction, too, can surge when well-functioning machines relieve them of dull tasks or repetitive processes. But if there’s one thing that triggers widespread employee frustration, it’s an IT transformation project gone wrong, where swollen expectations have been popped and a long list of promised efficiencies have been reversed. This occurs when business leaders implement IT initiatives with little consideration of how those changes will impact the end user.
Which is why managers should appreciate just how influential the IT user experience is to their employees, and exert substantial 
effort in ensuring their IT team eliminates programming errors and application crashes. Adequate and timely IT support should also be available to enable users to cope with technological issues at work. More importantly, IT practitioners need to understand what employees experience mentally when they use IT.
Therefore, businesses need to set up their IT infrastructure so that it is designed to fit in with their employees’ work, rather than adjust their work to fit in with the company’s IT limitations.
51. What does the author say about working in IT?
A) It is envied by many.
B) It does not appeal to him.
C) It is financially rewarding.
D) It does not match his abilities.
52. What is the finding of a recent survey on employees who have a job reliant on IT support?
A) IT helps boost productivity.
B) IT helps improve quality 
control.
C) Many employees are deeply frustrated by IT.
D) Most employees rely heavily on IT in their work.
53. What is said to happen when IT is functioning properly?
A) There is a big boost in employees’ work efficiency.
B) Employees become more dependent on machines.
C) There are no longer any boring or repetitive tasks.
D) Employees become more confident in their work.
54. What should business leaders do before implementing new IT initiatives?
A) Consider the various expectations of their customers.
B) Draw up a list of the efficiencies to be promised.
C) Assess the swollen cost of training the employees.
D) Think about the possible effects on their employees.
55. How can a business help improve its employees’ experience in using IT?
A) By designing systems that suit their needs.
B) By ensuring that their mental 
health is sound.
C) By adjusting their work to suit the IT system.
D) By offering them regular in-service training.
v 答案解析
51. 【正确选项】B)项。根据题文同序原则定位到首段，关键词working in IT带回原文定位到第一句：Being an information technology, or IT, worker is not a job I envy（成为一名信息技术(IT)工作者并不是我羡慕的工作。）换言之就是这份工作并不吸引作者。因此选择A项，not appeal同义转述not a job I envy。
【干扰选项】A)项意为它令人羡慕。与原文语义正好相反。C)项意为有丰富的经济回报，本选项是基于生活经验的推断，原文中并未提及。D)项意为这与他的能力不符。原文未提及相关内容。
52. 【正确选项】C)项。根据题文同序原则定位到第2段，关键词 finding，a recent survey on employees和a job reliant on IT support带回原文定位到第2段第1句：According to a recent survey, employees who have a job reliant on IT support consider IT a major source of job dissatisfaction.（根据最近的一项调查，工作依赖IT支持的员工认为IT是工作不满的主要来源。）。C项deeply frustrated by IT就是对原文job dissatisfaction的同义替换
【干扰选项】A)项意为IT帮助促进生产力。原文虽然在下一句提及productivity这个词，但是下句说的是生产率的下降。B)项意为IT有助于提升质量控制。与A项一样，本选项并未出现在定位句内，而且原文说到的也是质量控制不复存在，与原文信息相反。D)项意为大量员工严重依赖他们工作中的IT。原文中并未提及他们严重依赖。
53. 【正确选项】D)项。题文同序模糊定位到第3段，关键词 IT is functioning properly定位到第二句：When IT is operating as it should, employee self-confidence swells.(当IT运作正常时，员工的自信心就会增强)。D)项more confident是原文中self-confidence swells替换形式。
【干扰选项】A)项意为员工的工作效率有了很大的提高。定位句处并未提及工作效率相关内容。B)项意为员工更加依赖机器。原文中确实有提及机器，但是并非是依赖机器，而是更好地操作机器。C)项意为不再有任何无聊或重复的任务。首先no longer这类表达属于过于否定的表达，选择需谨慎，其次原文中也未提及相关信息。
54. 【正确选项】D)项。题文同序原则定位到第3、4段，关键词business leaders，new IT initiatives定位到最后一句：This occurs when business leaders implement IT initiatives with little consideration of how those changes will impact the end user.（当业务负责人在实施IT计划时，很少考虑这些更改将如何影响最终用户时，就会出现这种情况。）换言之，负责人应该考虑这些更改终端用户的影响，而这里的终端用户指的就是使用他们的员工。因此D项possible effects同义替换原文impact，employees也就是the end users。
【干扰选项】A)项意为考虑客户的各种期望。原文中客户的期望在定位句上一句提及，但上一句是在雷剧产生的不好结果，而非这些负责人应该怎么做，答非所问。B)项意为列出一张要承诺的效率清单。与A项错误方式相同，也是出现在上一句，答非所问。C)项意为评估员工培训费用的膨胀。文中并未提及员工培训费用
55. 【正确选项】A)项。题文同序定位到最后两段，关键词a business， improve its employees’ experience in using IT定位到最后一段：Therefore, businesses need to set up their IT infrastructure so that it is designed to fit in with their employees’ work, rather than adjust their work to fit in with the company’s IT limitations.（因此，企业需要建立其IT基础设施，以便其设计适合员工的工作，而不是调整他们的工作以适应公司的IT限制。）designing systems就是set up their IT infrastructure的同意替换，suit their needs是is designed to fit in with their employees’ work的同义转述。
【干扰选项】B)项意为确保他们的心理健康。原文未提及。C)项意为调整他们的工作来适应IT系统。与原文正好相反，原文说的是而不是这样做。D)项意为为他们提供定期在职培训。原文并未提及在职培训。
